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CAPEC-413: Pretexting via Tech Support

Attack Pattern ID: 413
Abstraction: Detailed
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+ Description
An adversary engages in pretexting behavior, assuming the role of a tech support worker, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. An adversary who uses social engineering to impersonate a tech support worker can have devastating effects on a network. This is an effective attack vector, because it can give an adversary physical access to network computers. It only takes a matter of seconds for someone to compromise a computer with physical access. One of the best technological tools at the disposal of a social engineer, posing as a technical support person, is a USB thumb drive. These are small, easy to conceal, and can be loaded with different payloads depending on what task needs to be done. However, this form of attack does not require physical access as it can also be effectively carried out via phone or email.
+ Typical Severity

Low

+ Relationships
Section HelpThis table shows the other attack patterns and high level categories that are related to this attack pattern. These relationships are defined as ChildOf and ParentOf, and give insight to similar items that may exist at higher and lower levels of abstraction. In addition, relationships such as CanFollow, PeerOf, and CanAlsoBe are defined to show similar attack patterns that the user may want to explore.
NatureTypeIDName
ChildOfStandard Attack PatternStandard Attack Pattern - A standard level attack pattern in CAPEC is focused on a specific methodology or technique used in an attack. It is often seen as a singular piece of a fully executed attack. A standard attack pattern is meant to provide sufficient details to understand the specific technique and how it attempts to accomplish a desired goal. A standard level attack pattern is a specific type of a more abstract meta level attack pattern.407Pretexting
Section HelpThis table shows the views that this attack pattern belongs to and top level categories within that view.
+ Taxonomy Mappings
Section HelpCAPEC mappings to ATT&CK techniques leverage an inheritance model to streamline and minimize direct CAPEC/ATT&CK mappings. Inheritance of a mapping is indicated by text stating that the parent CAPEC has relevant ATT&CK mappings. Note that the ATT&CK Enterprise Framework does not use an inheritance model as part of the mapping to CAPEC.
Relevant to the ATT&CK taxonomy mapping (see parent )
+ References
[REF-348] "The Official Social Engineering Portal". Social-Engineer.org. Tick Tock Computers, LLC. <http://www.social-engineer.org>.
+ Content History
Submissions
Submission DateSubmitterOrganization
2014-06-23
(Version 2.6)
CAPEC Content TeamThe MITRE Corporation
Modifications
Modification DateModifierOrganization
2017-08-04
(Version 2.11)
CAPEC Content TeamThe MITRE Corporation
Updated Description Summary
2019-09-30
(Version 3.2)
CAPEC Content TeamThe MITRE Corporation
Updated Related_Attack_Patterns
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Page Last Updated or Reviewed: July 31, 2018