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CAPEC-412: Pretexting via Customer Service

Attack Pattern ID: 412
Abstraction: Detailed
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+ Description
An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.
+ Typical Severity

Low

+ Relationships
Section HelpThis table shows the other attack patterns and high level categories that are related to this attack pattern. These relationships are defined as ChildOf and ParentOf, and give insight to similar items that may exist at higher and lower levels of abstraction. In addition, relationships such as CanFollow, PeerOf, and CanAlsoBe are defined to show similar attack patterns that the user may want to explore.
NatureTypeIDName
ChildOfStandard Attack PatternStandard Attack Pattern - A standard level attack pattern in CAPEC is focused on a specific methodology or technique used in an attack. It is often seen as a singular piece of a fully executed attack. A standard attack pattern is meant to provide sufficient details to understand the specific technique and how it attempts to accomplish a desired goal. A standard level attack pattern is a specific type of a more abstract meta level attack pattern.407Pretexting
Section HelpThis table shows the views that this attack pattern belongs to and top level categories within that view.
+ Taxonomy Mappings
Section HelpCAPEC mappings to ATT&CK techniques leverage an inheritance model to streamline and minimize direct CAPEC/ATT&CK mappings. Inheritance of a mapping is indicated by text stating that the parent CAPEC has relevant ATT&CK mappings. Note that the ATT&CK Enterprise Framework does not use an inheritance model as part of the mapping to CAPEC.
Relevant to the ATT&CK taxonomy mapping (see parent )
+ References
[REF-348] "The Official Social Engineering Portal". Social-Engineer.org. Tick Tock Computers, LLC. <http://www.social-engineer.org>.
+ Content History
Submissions
Submission DateSubmitterOrganization
2014-06-23
(Version 2.6)
CAPEC Content TeamThe MITRE Corporation
Modifications
Modification DateModifierOrganization
2017-08-04
(Version 2.11)
CAPEC Content TeamThe MITRE Corporation
Updated Description Summary
2019-09-30
(Version 3.2)
CAPEC Content TeamThe MITRE Corporation
Updated Related_Attack_Patterns
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Page Last Updated or Reviewed: July 31, 2018