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CAPEC-412: Pretexting via Customer Service

Pretexting via Customer Service
Definition in a New Window Definition in a New Window
Attack Pattern ID: 412
Abstraction: Detailed
Status: Draft
Completeness: Stub
Presentation Filter:
+ Summary

An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.

+ Typical Severity


+ References
[R.412.1] [REF-30] "The Official Social Engineering Portal". Social-Engineer.org. Tick Tock Computers, LLC. <http://www.social-engineer.org>.
+ Content History
CAPEC Content TeamThe MITRE Corporation2014-06-23Internal_CAPEC_Team
CAPEC Content TeamThe MITRE Corporation2017-08-04Updated Description SummaryInternal

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Page Last Updated or Reviewed: August 04, 2017