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CAPEC-412: Pretexting via Customer Service

Attack Pattern ID: 412
Abstraction: Detailed
Status: Draft
Presentation Filter:
+ Description
An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.
+ Typical Severity

Low

+ Relationships

The table(s) below shows the other attack patterns and high level categories that are related to this attack pattern. These relationships are defined as ChildOf, ParentOf, MemberOf and give insight to similar items that may exist at higher and lower levels of abstraction. In addition, relationships such as CanFollow, PeerOf, and CanAlsoBe are defined to show similar attack patterns that the user may want to explore.

+ Relevant to the view "Mechanisms of Attack" (CAPEC-1000)
NatureTypeIDName
ChildOfStandard Attack PatternStandard Attack Pattern - A standard level attack pattern in CAPEC is focused on a specific methodology or technique used in an attack. It is often seen as a singular piece of a fully executed attack. A standard attack pattern is meant to provide sufficient details to understand the specific technique and how it attempts to accomplish a desired goal. A standard level attack pattern is a specific type of a more abstract meta level attack pattern.407Pretexting
+ References
[REF-348] "The Official Social Engineering Portal". Social-Engineer.org. Tick Tock Computers, LLC. <http://www.social-engineer.org>.
+ Content History
Submissions
Submission DateSubmitterOrganization
2014-06-23CAPEC Content TeamThe MITRE Corporation
Modifications
Modification DateModifierOrganization
2017-08-04CAPEC Content TeamThe MITRE Corporation
Updated Description Summary

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Page Last Updated or Reviewed: July 31, 2018